Family/General Mediation Information Session - Guidance Notes for e-Appointment System
- This e-Appointment System is for booking an appointment for attending an information session on Family Mediation or General Mediation. Registered users of “iAM Smart” may use the auto form-filling function of “iAM Smart” to provide relevant personal data when making online appointment.
- The information session on Family Mediation or General Mediation aims to assist the parties to understand the nature of mediation and how it facilitates court users to resolve their disputes. It is neither a mediation session nor a counselling service.
- The information session will be conducted in Cantonese. If the applicant prefers any other languages, please call 2180 8066 for special arrangement.
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a.) Before making an appointment on information session on
Family Mediation, an applicant may consider to read the booklet “Family Mediation” through the following link:
https://mediation.judiciary.hk/en/doc/FamilyMediation.pdf
b.) Before making an appointment on information session on
General Mediation, an applicant may consider to read the booklet “What is Mediation” through the following link:
https://mediation.judiciary.hk/en/doc/What_is_Mediation-Eng%20(March%202023).pdf
- In the event that an online appointment cannot be offered via the e-Appointment System, please call 2180 8066 or approach the Integrated Mediation Office (“IMO”) at Room 113, 1/F, Wanchai Tower, 12 Harbour Road, Wanchai, Hong Kong personally during office hours for more information.
- The applicant should bring along his/her identity card/document as a proof of identity and attend the information session personally at the specified time and date of the appointment.
- If the applicant is unable to attend the scheduled appointment or no longer requires such appointment, he/she should reschedule or cancel the appointment through the e-Appointment System as early as possible so that the vacated appointment slot can be made available to other applicants. Where necessary, the applicant may also call 2180 8066 for special arrangement.
- If the applicant is late for the appointment for 10 minutes or more, he/she will be regarded as “absent”. The applicant has to make another on-line appointment for another day, unless there are remaining quotas for walk-in users on the same day.
- Applicant making an appointment through e-Appointment System has to provide a valid email address. A confirmation note will be sent to him/her within 24 hours and a reminder will also be sent to his/her email address 3 working days before the appointment date. The applicant should ensure that there is no email blocking policy where emails generated by the e-Appointment System would be blocked or misplaced and that the email account has not reached the storage limit.
- Applicants who have repeated records of being absent from scheduled appointments may be restricted from making further on-line bookings for a certain period of time.
- The Integrated Mediation Office reserves the right to revise the arrangements as set out above and to take proper measures, without further notice, to prevent, stop or otherwise remedy any abusive use of the system.
Personal Information Collection Statement
- The personal information provided will only be used for the processing of the appointment application in e-Appointment System and other related purposes. If the applicant does not provide sufficient information, it will not be possible to process the booking.
- Personal data in the booking will not be disclosed or transferred to other parties unless relevant and necessary for the purposes as stated in note 1 of this Statement.
- According to the Personal Data (Privacy) Ordinance (Cap. 486) (“PD(P)O”), applicant for e-Appointment has the right to request access to and correction of personal data provided in the appointment booking. The Judiciary Administration has designated Senior Judiciary Executive (Complaints), Access to Information Officer to handle requests for access to or correction of personal data under the PD(P)O. The contact address is High Court Building, 38 Queensway, Hong Kong.
version as at 30 December 2025
